Order Information:
How to place an order for Triangle products.
We do not as yet have on-line ordering.
(We like to talk to our customers)

Office Hours: 7:30 AM to 5:30 PM Pacific.            

1. CALL:
   The best method is to call our Customer Service Department  at
   1-800-895-8000, 1-510-895-8000 or 1-800-4-PAINTS.

2. FAX:
   If you would like a copy of our order form,  you can click
   on the PDF icon below and print it. After filling it out,
   fax it to 1-510-895-8800. 

3. E-MAIL:
   E-mail your order to order@tricoat.com.

4. SHIPPING
   Freight Policy: Shipments made by common carrier (truck) and are
   shipped FOB our manufacturing facility.
   Shipment made via United Parcel Service or
   Federal Express will be charged actual freight
   charges plus applicable fees and/or packaging charges.

Hazardous Materials Fee charged by the carrier.
UPS Ground charges:  $17.00 per package
UPS Air Charge:  $27.00 per package
FedEx:  $40.00 per package

Other Fees
UPS COD Charge: $6.00 per package
Triangle UPS Packaging Charges: $5.00 per five gallon pail; $3.00 per one
gallon can; $1.00 per quart can

Returned Goods: No merchandise may be returned to us for any reason without
authorization. On shipments or goods due to our mistake and returned with our
consent, we will pay freight and credit the full amount at invoiced cost of goods.
Goods returned for any other reason will be credited FOB shipping point, less a
handling/restocking charge of not less than 25%. Materials older that one year
from date of manufacture and special batches are not returnable.

Damaged Goods & Shortages: All goods are delivered to carrier agent in good
condition and are signed for as such. If a shipment is received by the buyer in
damaged condition, the buyer must have the carrier’s agent make the proper
notation on the freight bill of lading. This will enable the buyer and/or Triangle to
file and collect the claim from the carrier company.
Shortages or errors in invoicing must be reported to Customer Service as soon
as received in order to secure proper adjustment.

[ Home ] [ Map ] [ Contact ] [ Products ] [ How to Order ] [ Shipping ] [ About ] [ Links ] Ph # 510-895-8000, 800-4-Paints, 800-895-8000 US-toll-free

Last modified: April 29, 2002
Copyright © 1997, 1998, 1999, 2000, 2001, 2002; Triangle Coatings, Inc. 
All rights reserved
Send mail to webmaster@tricoat.com with questions or comments about this web site.